ADCET Podcast: Introduction to the National Student Ombudsman (NSO)
This ADCET podcast is the audio version of our webinar: Introduction to the National Student Ombudsman (NSO). The NSO is a free and independent service that helps university students resolve complaints about their higher education provider. Established following a recommendation in the Australian Universities Accord Final Report, the NSO provides an accessible pathway for addressing student concerns.
This webinar covered:
- an introduction to the NSO
- the role and services it provides
- key processes involved
- how it differs from the AHRC
- when matters involve accrediting bodies.
Presenters
- Claire Gough, Director of Education and Outreach, NSO
- Zachary Cronau, Director of Strategic Investigations and Reporting, NSO
(August 2025)