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Senior Equitable Learning & Disability Support Advisor - Chisholm Institute

Employment Status: Full time

About the Role

The position is accountable for the provision of Equitable Learning and Disability Support (ELDS) services at Chisholm, with the aim of supporting students with a disability, long-term illness and/or mental health condition to participate equitably in their academic pursuits. The role requires significant subject matter expertise in the disability sector, and will be required to continually review and look to improve processes to ensure services remain accessible and inclusive.

Accountabilities include:

  • Act as a thought leader and specialist context-relevant problem solver to support delivery departments and improve the student experience;
  • Mentor, coach, monitor and support team members and staff to apply best practice methods and support to students with a disability, long-term illness and/or mental health condition;
  • Provide advice and guidance to Chisholm community in relation to any disability, long-term illness and/or mental health condition-related query and potential impacts of these on study.
  • Liaise with Chisholm staff to ensure reasonable adjustments are implemented in line with the Disability Standards for Education.
  • Support ELDS initiatives including workshop preparation and coordination and data collection.
  • Lead system and process improvements with care responsive to stakeholder and student needs.
  • Build a culture where staff are proactively engaging with students and business units to ensure Chisholm student registered with ELDS are supported.  
  • Guide and inform Student Support & Engagement protocols to manage sensitive or critical interactions with students, ensuring all staff have a sound knowledge of applicable privacy policy and legislation. This includes management of referrals, feedback and complaints.
  • Take ownership of escalations and follow through to resolution as far as possible. Refer appropriately to Student Rights Coordinator in instances where this is not possible.

About You

You will have qualifications, skills & experience in:

  • The completion of an undergraduate, degree and/or postgraduate qualification with relevant employment experience.
  • Experience as a subject matter expert or Senior in a team delivering high quality services.
  • Demonstrated ability to interact sensitively and empathetically with students experiencing a wide range of challenges, stress and anxiety in relation to their studies, and experience in managing the needs to equity cohorts including disability and mental health.
  • Excellent communication and interpersonal skills, with clear focus on written and in person communication skills and experience in complaint management.
  • Demonstrated ability to build and maintain strong professional stakeholder relationships with a diverse stakeholder group, and successfully navigate critical dependencies with a range of service providers to enable seamless responsive service.
  • Sound organisational and task management skills with strong attention to detail and the ability to effectively and flexibly prioritise activities to meet business needs.
  • Knowledge, understanding and experience of working with relevant Commonwealth and State legislation, particularly the Disability Discrimination Act (Commonwealth) and the Equal Opportunity Act (Victoria)
  • Capacity to work collaboratively in multi-disciplinary teams in a large organisation.
  • Contribution to the development and improvement of policy at an organisation level.

Applications close: Monday 6 February 2023

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