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Understanding the Student Journey to Success – Engagement, Intervention and Retention Strategies Symposium

Tue 25 Oct 2022 – Thu 27 Oct 2022 AEST

Sofitel Noosa Pacific Resort, Noosa Heads, Queensland

Event details

About the Symposium

In recent years, universities have identified student journey mapping as a key discipline to monitor interventions with commencing cohorts and ensure their institution can implement best in sector practices. It is therefore an opportune moment for practitioners to meet to share ideas, processes and strategies that can improve the student experience while gaining valuable insights.

This symposium is the first of its type in Australia and New Zealand and brings university staff together in a practical setting to share their thoughts on how they engage with students to maximise their educational experience and to explore initiatives that positively impact student success and retention. A deliberate focus will be on the first-year experience, from accepting offers to post-census date and beyond. Presentations will be delivered throughout the symposium, although the emphasis will be around facilitated workshops that look at institutional approaches, practices, processes and systems.

The Symposium program will be organised according to four different phases of the first-year student journey. Each of the four phases will be headlined by a case study or panel discussion. Delegates will then have the chance to get hands-on in breakout sessions with their peers, enabling a deep dive into successful initiatives that have improved the experience across key periods including:

  • Offer and acceptance
  • Getting started and orientation activities
  • Week 1 through to Census
  • Student success and retention through first-year

Delegates can expect to leave this event not just with new ideas, but also with new skills to help deliver improvement to a student's experience and success at their institutions. What will set this event apart is not just hearing about the good practice happening elsewhere but being able to experience the approaches to service design, experience measurement, journey mapping, digital transformation and co-creation successfully used by others.

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