Students will sometimes encounter problems related to their studies,
relationships or lives in general. If an issue is not addressed, they
may become distressed and withdrawn and fall behind in their work. Some
will lack the confidence to ask for help, so you may need to provide
encouragement and opportunity for them to do so. When a student is at
risk you will need to seek assistance promptly.
If students experience difficulties you may be called on to provide
support. You can assist them to get the help they need. Your response will depend on the situation: sometimes, acknowledging their
feelings will suffice; in other cases, you may need to offer more
encouragement and opportunity for them to discuss their problems. Effective communication skills will be particularly valuable so see Communication and Language Tips.
the student denies they are experiencing problems, explain why
you are concerned (for example, their behaviour has changed
significantly or the quality of their work has deteriorated). If they
refuse to discuss the matter there may be little more you can do, but
pass on information about how to seek help in case they change their
mind later on. However when a student is at risk you will need to seek